Refund Policy

At Pixelman, we provide digital marketing services, creative solutions, and digital products. Since our products and services are primarily delivered digitally, we follow the refund and cancellation terms outlined below. 1. Digital Products All digital products purchased from Pixelman are delivered electronically and may include digital files, templates, graphics, designs, marketing resources, guides, or other downloadable/online-access products. Due to the digital nature of these products: All sales of digital products are generally final and non-refundable once the product has been delivered, downloaded, accessed, or made available to the customer. Customers are encouraged to carefully review the product description, features, requirements, and terms before completing a purchase. 2. Digital Services Pixelman may provide services including: Digital Marketing Social Media Marketing Performance Marketing Branding & Creative Design Website & Landing Page Design Content Creation Lead Generation Advertising Campaign Management Consulting and Strategy Other customized digital services For customized or project-based services, work may begin after receiving payment or confirmation from the client. Once work has commenced, payments are generally non-refundable, as time, resources, creative work, and other operational costs may already have been allocated to the project. 3. Cancellation of Services A client may request cancellation of a service before the work begins. If the cancellation request is received before work has started, Pixelman may review the request and, at its discretion, provide a refund after deducting any applicable payment processing fees, administrative charges, or other costs already incurred. Once work has started, cancellation may not be eligible for a refund. For recurring services, cancellation will generally apply to the next billing cycle and will not automatically result in a refund for the current billing period. 4. Non-Delivery or Technical Issues If you have purchased a digital product and: The download link does not work You cannot access the purchased product The product is technically defective You receive an incorrect product please contact us within 7 days of purchase. We will review the issue and, where appropriate, provide a replacement, corrected product, access restoration, or another suitable resolution. 5. Duplicate Payments If you have accidentally made the same payment more than once for the same product or service, please contact us with the relevant transaction details. After verification, the duplicate payment may be refunded through the original payment method, subject to applicable payment processing charges and verification requirements. 6. Service Quality & Revisions For customized digital services, minor revisions may be provided according to the scope of the selected service/package. A request for a refund solely because the customer has changed their mind, changed their requirements, or no longer wishes to use the service may not qualify for a refund once work has commenced. Any revision or modification will be handled according to the agreed project scope. 7. Refund Exceptions Although most digital purchases are non-refundable, Pixelman may consider refund requests in exceptional circumstances, including: Payment was successfully processed but the service/product was not delivered Duplicate payment was made A significant technical issue prevents access to a purchased digital product A refund is required under applicable law All refund requests are subject to verification and review. 8. Refund Processing If a refund is approved, it will generally be processed through the original payment method used for the transaction. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. 9. How to Request a Refund To request a refund or report a problem with a purchase, please contact us with: Your Full Name Registered Email Address Order/Transaction ID Product or Service Name Date of Purchase Reason for the Refund Request Relevant screenshots or supporting information, if applicable